Loewe Customer Service
Our goal is customer satisfaction – we ensure this not only through our products, but also through first-class advice and expert service from Loewe Customer Service:
Questions about the Loewe Online Store
If you have any questions regarding your customer account, an online store order, payment methods, or similar matters, please feel free to contact us at welcome@loewe.ch and we will address your inquiry as soon as possible. If you have an order number, please include it. This information will allow us to assist you more quickly.
Returns
If you would like to return a product you ordered from our online store, please click HERE and follow the steps described to initiate your return.
IMPORTANT: The return form is valid exclusively for returns of orders placed on loewe.ch!
Warranty claims, repairs or spare parts
When it comes to warranty claims, repairs or spare parts for small appliances, our customer service will help you quickly and reliably.
In order to provide you with the best possible support for your request, we ask you to proceed as follows:
1) Fill out a service ticket form.
2) After "SENDING" the form, your service ticket will be checked by us. A check can take up to 72 hours, depending on the case and workload.
3) After the check, you will receive an email from us informing you of the next steps