Terms and Conditions

GENERAL INFORMATION
OFFER AND CONCLUSION OF CONTRACT
PRICES AND PAYMENT OPTIONS
PURCHASE ON ACCOUNT
DELIVERY AND SHIPPING TERMS
DELAY IN ACCEPTANCE
TRANSFER OF RISK
WARRANTY / GUARANTEE
RETENTION OF TITLE
ADDITIONAL SERVICES
LIMITATION OF LIABILITY
DATA PROTECTION
JURISDICTION
FINAL PROVISIONS

1. GENERAL

These General Terms and Conditions (hereinafter ‘GTC’) of Telion AG (CHE-101.064.196 VAT), Rütistrasse 26, 8952 Schlieren, Switzerland (hereinafter “Seller”), apply to all contracts for the supply of goods concluded by a consumer or business (hereinafter “Customer”) with the Seller in respect of the goods displayed by the Seller in its online shop (loewe.ch). The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

These terms and conditions are deemed to have been accepted upon ordering the goods or services. Deviations from the General Terms and Conditions are only valid if confirmed in writing by the Seller.

A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, is acting in the course of their commercial or self-employed professional activity.

2. OFFER AND CONCLUSION OF CONTRACT

The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller, but serve as a basis for the Customer to make a binding offer.

The information in the sales documents (drawings, illustrations, dimensions, weights and other specifications) is to be understood as indicative only and does not constitute a guarantee of characteristics, unless it is expressly designated as binding in writing.

In this context, after placing the selected goods in the virtual shopping basket and completing the electronic ordering process, the customer submits a legally binding contractual offer in respect of the goods contained in the shopping basket by clicking the button that completes the ordering process.

The seller may accept the customer’s offer within five days. Orders are only binding on the seller once a written order confirmation has been issued. If, following the order confirmation, it is determined that delivery of the goods is not possible or that a pricing error has occurred, the order will be cancelled; in the case of pricing errors, if the goods have already been delivered, the price difference will be charged to the customer. In the event of pricing errors, the customer is entitled to withdraw from the contract within 14 days and return the goods to the seller should the customer not agree to the subsequent invoicing of the price difference. In any event, the customer may not assert any further claims against the seller or a supplier (e.g. delivery charges).

When an offer is submitted via the seller’s online order form, the text of the contract is stored by the seller after the contract has been concluded and sent to the customer in the form of an email to the address provided following the submission of their order. The seller will not make the text of the contract available in any other way. If the customer has set up a user account in the seller’s online shop prior to submitting their order, the order details will be archived on the seller’s website and can be accessed by the customer free of charge via their password-protected user account by entering the relevant login details.

Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct, so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3. PRICES AND PAYMENT OPTIONS

The prices stated in the order confirmation are decisive. These are fixed for stock items at the time of ordering. In the event of delivery bottlenecks or special procurement, the price on the day of ordering applies. Prices are quoted in Swiss francs, inclusive of statutory VAT and, unless otherwise agreed, plus delivery costs. Current prices are published in the online shop; prices are subject to change and errors excepted.

The payment option(s) will be communicated to the customer in the seller’s online shop.

If a payment method offered via the “Datatrans” payment service is selected, payment processing is carried out by the payment service provider Datatrans (hereinafter: “Datatrans”). The individual payment methods offered via Datatrans are communicated to the customer in the seller’s online shop. To process payments, Datatrans may use the services of third-party payment service providers, to which specific payment terms may apply, of which the customer may be notified separately. Further information on “Datatrans” is available online at https://www.datatrans.ch.

4. PURCHASE ON ACCOUNT

If you select the “Purchase on account” payment method, Availabill AG will check your creditworthiness to determine whether you are eligible for payment on account.

In this case, we assign the (purchase price) claim to Availabill AG – whereupon all payments must be made exclusively to Availabill AG in order to be valid for the discharge of the debt. Availabill AG will send you a payment instruction containing the recipient’s account details and other payment information. You are hereby informed of this assignment of the claim and agree to it by accepting these Terms and Conditions and by selecting the payment method “Purchase on account”.

However, the (purchase) contract for the goods (and/or other services) is concluded exclusively between you and Telion AG. The execution of the purchase contract is also governed by the agreements you make with us.

In particular, we remain responsible for general customer enquiries (e.g. regarding goods, delivery times, shipping), returns, complaints, warranty claims and any contract cancellations.

If you are in default of payment, Availabill AG may (in addition to default interest) claim compensation for the resulting damage for each reminder. Should Availabill AG’s internal reminder process prove unsuccessful, Availabill AG may refer the outstanding debt to a debt collection agency for enforcement. In this case, you may incur costs for legal proceedings by debt collection agencies and, where applicable, for legal representation.

5. DELIVERY AND SHIPPING TERMS

Delivery is made only to delivery addresses within Switzerland and the Principality of Liechtenstein.

Dates and delivery times are non-binding unless expressly agreed otherwise in writing. The specification of certain delivery times and dates by Telion AG is subject to correct and timely delivery to Telion AG by suppliers and manufacturers.

For goods delivered by a haulage contractor, delivery is “kerbside”, i.e. to the nearest public kerb to the delivery address, unless otherwise stated in the shipping information in the seller’s online shop and unless otherwise agreed.

For delivery to the place of use, the delivery partner will arrange a time by telephone. It may take 2–7 working days from the order date for contact to be made.

If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of the initial delivery if the customer effectively exercises their right of withdrawal. Where the customer effectively exercises their right of withdrawal, the provisions set out in the seller’s cancellation policy shall apply to the costs of returning the goods.

The seller reserves the right to withdraw from the contract in the event of incorrect or improper supply from their own supplier. This applies only in the event that the non-delivery is not attributable to the seller and the seller has concluded a specific covering transaction with the supplier with due care. The seller shall make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, the customer shall be informed immediately and the consideration refunded without delay.

Collection by the customer is not possible for logistical reasons.

In the case of delivery and installation, the customer must clarify accessibility/feasibility in advance and ensure this in full. Any additional costs caused by insufficient prior clarification by the customer may be claimed by the seller from the buyer.

Visible quantity discrepancies must be reported in writing to Telion AG and the carrier immediately upon receipt of the goods; hidden quantity discrepancies must be reported within 4 days of receipt. Complaints regarding damage, delay, loss or poor packaging must be reported immediately upon receipt of the consignment.

6. TRANSFER OF RISK

In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer upon handover of the goods to the consumer. This also applies if the consumer is in default of acceptance.

If the consumer has commissioned the transport company themselves or entrusted another person not designated by the supplier with the execution of the shipment, the risk passes to the consumer upon delivery of the goods to the transport company or person designated by the consumer.

If the goods are delivered damaged, the customer should – without this affecting their statutory warranty rights –, where possible, make a complaint to the delivery company regarding transport damage in the event of obvious damage and inform the supplier of this immediately. Failure to make a complaint or to contact the supplier has no consequences whatsoever for the customer’s statutory warranty claims.

7. WARRANTY / GUARANTEE

Unless expressly agreed otherwise below, the statutory provisions regarding liability for material defects shall apply. The warranty period for newly manufactured goods is two years from delivery of the goods. For second-hand goods, the warranty period is one year from delivery of the goods; this does not apply to claims for damages arising from injury to life, limb or health, in cases of damage caused by the Supplier through gross negligence or wilful misconduct, or in cases of fraud.

If the Customer is a consumer, they initially have the right, in the event of a defect, to choose between subsequent performance by rectification of the defect or replacement delivery. The Supplier is entitled to refuse the chosen method of subsequent performance if this is only possible at disproportionate cost. Any guarantees granted by the Supplier or the manufacturer are set out separately in the relevant product description or with the goods and supplement the Customer’s statutory warranty rights without limiting them.

Obvious defects should, where possible, be reported to the Supplier within a reasonable period of time after discovery. However, failure to make such a report does not affect the Customer’s statutory warranty claims.

For the TV and audio equipment sold by the supplier, the respective manufacturers sometimes provide an additional guarantee (manufacturer’s guarantee). This guarantee is provided exclusively by the respective manufacturer under the terms specified by the manufacturer and is independent of the customer’s statutory warranty rights against the supplier. A manufacturer’s guarantee does not limit or replace the consumer’s statutory warranty rights against the supplier. Even in the event of a warranty claim, the consumer may, at their discretion, assert their rights under statutory liability for material defects against the supplier.

If manufacturer’s warranties apply to a product, these are set out in the product description, on the product itself or in the documentation supplied with the goods (e.g. warranty statement / warranty card). The scope, duration, geographical coverage, and the name and address of the guarantor are set out in the relevant warranty statement. The Supplier does not provide any guarantees of its own beyond the statutory liability for material defects, unless such guarantees are expressly stated in writing.

8. RIGHT OF WITHDRAWAL / RETURNS

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of a contract covering multiple goods ordered by the consumer as part of a single order and delivered separately, the withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us, Telion AG, Rütistrasse 26, 8952 Schlieren, Switzerland, telephone: +41 44 732 15 11, email: welcome@loewe.ch, by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the online form available via this link (Returns), although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately CHF 15.00.

You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;

Furthermore, the right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

In the case of audio electronics, this applies in particular to in-ear headphones, earbuds and similar products delivered in sealed packaging.

9. RETENTION OF TITLE

If the seller makes an advance delivery, they reserve title to the delivered goods until the purchase price owed has been paid in full.

10. ADDITIONAL SERVICES

If a service (assembly, delivery to a specific floor, etc.) is booked via the Seller’s online shop and is carried out by a third-party provider, the service contract is concluded between the Customer and the third-party provider. The Seller accepts no liability.

11. LIMITATION OF LIABILITY

The provider shall be liable without limitation for damages resulting from injury to life, limb or health arising from a negligent or intentional breach of duty by the provider, its legal representatives or its vicarious agents, as well as for damages covered by liability under the Product Liability Act.

The Provider shall also be liable without limitation for damage resulting from wilful or grossly negligent conduct on the part of the Provider, its legal representatives or its vicarious agents, as well as in the event of the assumption of a guarantee or warranty of quality and in the case of fraudulently concealed defects.

In the event of a breach of a material contractual obligation (cardinal obligation) due to slight negligence, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may regularly rely, the Provider’s liability shall be limited in amount to the damage typical for the contract and foreseeable at the time of conclusion of the contract. Otherwise, the Provider’s liability for breaches of duty arising from slight negligence is excluded.

12. DATA PROTECTION

The seller undertakes to comply with data protection regulations when processing customer data. Further information on the handling of customer data can be found in the separate Privacy Policy. The Privacy Policy forms an integral part of these General Terms and Conditions and may be amended or adapted at any time. By accepting the General Terms and Conditions, the customer also agrees to the Privacy Policy.

13. JURISDICTION

Schlieren, Switzerland, is the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The legal relationship is governed by Swiss law, excluding any conflict-of-law rules and the Vienna Sales Convention (CISG).

14. FINAL PROVISIONS

The Seller reserves the right to amend the General Terms and Conditions at any time.

Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions or of the General Terms and Conditions as a whole. The relevant statutory provisions shall apply in place of the invalid provision.

Telion AG, Schlieren, 5 May 2026

General Terms and Conditions

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